Use this channel to report content hosted or transmitted through Maildroppa that you believe is illegal, spam, phishing, malware, fraud, impersonation or another violation of our Anti-Spam and Acceptable Use Policy.
You do not need a Maildroppa account. Reports can be submitted in English or German.
Information we need
Please provide:
- the exact URL, sender address, campaign identifier or another precise electronic location of the content;
- a sufficiently substantiated explanation of why you consider it illegal or abusive, including the affected country or legal rule if known;
- your name and email address, unless the report concerns an offence referred to in Articles 3 to 7 of Directive 2011/93/EU concerning child sexual abuse, where this information is not required;
- a statement that you believe in good faith that the information and allegations in the report are accurate and complete;
- where available, the original message including full headers, screenshots and other evidence.
Do not send passwords, complete payment-card details, unnecessary identity documents or unrelated personal data.
Submit a report
Submit your report through our contact form. Describe the available evidence in the form; if files are needed for the review, we will provide a secure way to submit them.
For an unwanted email, please retain the original message until the review is complete. The sender address alone is often insufficient because it can be forged.
What happens next
We will acknowledge receipt electronically without undue delay. Reports are reviewed in a timely, diligent, objective and non-arbitrary manner. Automated means may be used for detection, prioritisation and preliminary safeguards; where Article 16(6) DSA requires it, the decision notice identifies that use. Depending on the result and risk, we may request information, restrict distribution, preserve evidence, remove or disable access to content, restrict an account, reject the report, or refer the matter to a competent authority.
Where contact details are available and the law permits, we will communicate our decision and available redress options to the reporter and the affected customer. We do not disclose information that would prejudice security, investigations, rights of others or legal obligations.
Where Customer content or an account is restricted because content is considered illegal or incompatible with the Terms, the affected Customer receives a clear and specific statement of reasons no later than the restriction taking effect, where its electronic contact details are known and no statutory exception applies. It identifies the nature, territorial scope and duration of the measure, the material facts and circumstances, any prior notice or own-initiative review, use of automated means, the legal or contractual ground and available redress.
Actions are proportionate to urgency, severity, evidence, recurrence and the risk to recipients or systems. A report does not automatically establish that content is illegal.
Personal safety and urgent matters
If there is an immediate danger to life or safety, contact the competent emergency or law-enforcement service first. This reporting channel is not an emergency service.
Information about processing report data is available in our Privacy Notice.